SNOW Ticket Creation Triggers Provisioning for LOA

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi Team,

We have a use case where HR submits a request to SNOW - that generates a ticket for a user to go on LOA. Has anyone seen where this ticket creation can trigger provisioning in IDN to add a user to a specific role and execute an OU move if the user is added to the role and reversing the action once the ticket is submitted when a user returns from LOA. An LCS through an attribute from the authoritative source is usually the best way to handle this but was looking for any other ways.

Thanks

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Hi @mgrant,

In simple way you may create an external trigger that can be triggered on ticket creation and then with the help of workflow you may achieve your use-case.

Thanks

3

You can have a Workflow with ExternalTrigger that Give the user the role you want.

After that you can use the “Services Standard Before provisioning Rule” to create a criteria that moves the user to the OU.

Also have a Lyfecycle state for LOA help the logic.,

That’s pretty much it.

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