Service desk user creation issue

[schattopadhy (SHANTANU CHATTOPADHYAY)]

Hi All,

I am trying to explore SailPoint service desk setup with service now.
May i know if there is any way to create tickets without the snow plugin as its a paid version?

As of now due to that i get the below error

Thanks

[maheshtare (Mahesh)]

Hi Shantanu,

You can use below link to configure Workflows.

Managing Service Now Tickets in Workflows

[banner] Managing ServiceNow Tickets with IdentityNow Workflows This workflow will help you create and manage ServiceNow tickets to address the requirements related to onboarding and off boarding users in IdentityNow (IDN). It can interact with not only ServiceNow but any other ticketing tool, as long as it supports working with REST APIs. This workflow is not a replacement but an alternative to using the standard IDN ServiceNow Service Desk Integration for handling provisioning actions for…

[schattopadhy (SHANTANU CHATTOPADHYAY)]

@maheshtare

can use below link to configure Work

Hi @maheshtare have you tried this and can this be used for access request triggers

[maheshtare (Mahesh)]

Hi Shantanu,

I have not tried this but you can integrate similar workflow with Access Request Submitted trigger. Steps could be

1. Configure Access Request Submitted Trigger
2. This trigger will call IDN workflow which is having first step i.e. trigger as “External Trigger” and rest of the workflow will follow as mentioned in above link