Settings to configure Work Item Related Email Notifications

[shijingg (Shi Jing Wong)]

Which IIQ version are you inquiring about?

IIQ 8.4P1

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Hi all, as highlighted above, I would like to understand for the listed Notification Templates how are they triggered? (i.e. is there a specific workflow which triggers these notifications?)

1. For reminder notices: Work Item Reminder
2. For escalation notices: Work Item Escalation
3. For work item comment notices: Work Item Comment
4. For work item assignment notices: Work Item Assignment
5. For work item assignment removal notices: Work Item Assignment Removal

[Arpitha1 (Arpitha Halaguru Kunne Gowda)]

Hi @shijingg

There isn’t a specific workflow for this because workitems can be generated in various scenarios, such as when you raise an access request, conduct an access review, or launch a workflow with approvals or a form. In any situation where a workitem is created, you can find workitem settings related to these notifications.

[angelborrego (Ángel Borrego)]

Hi @shijingg,

Here’s some information about each work item type:

Work Item Reminder

• Triggered when a pending Work Item reaches its reminder threshold.
• The reminder settings are usually configured in:
  Global Settings → Identity IQ Configuration → Work Items.
  Certifications have their own settings when configuring them.
• No specific workflow triggers this directly; it’s managed by IdentityIQ’s internal scheduling system.

Work Item Escalation

• Triggered when a Work Item is not completed within the escalation period.
• The escalation logic is often managed within workflows like Approve and Provision Subprocess or custom workflows that handle escalations.
• Configured in the Work Item settings (from step 1) or within custom approval workflows.

Work Item Comment

• Sent when a user adds a comment to a work item.
• Typically handled internally by IdentityIQ’s task notification engine when a comment event occurs.

Work Item Assignment

• Triggered when a Work Item is assigned to a user or role.
• This is usually done in workflows where approvals or tasks are assigned dynamically.

Work Item Assignment Removal

• Triggered when a Work Item is removed and reassigned to another user.
• Similar to “Work Item Assignment,” this is typically triggered by a workflow step where an item is reassigned or revoked.

I hope this helps!