I’m testing workitem remainders use case with below mention scenarios
Day 1 Assgn workitem to approval owner
Day 3,5,7,9 send Remainders to approver
if approver not take any action above cases workitem escalate to approvers manager
Day 11 Escalation nofification approvers manager
day 13,15 send remainders to manager if not take any action above cases
day 17 Approval Expiration and cancellation notification sent.
I’m trying this without is this possible to do without script…
I’m trying this below
<Approval name="ManagerForm" owner="ref:manager" return="managerComments" send="requester,phoneType,jobType,requesterComments">
<Arg name="workItemDescription" value="Approval cell phone: $(requester)"/>
<Arg name="workItemRequester" value="ref:requester"/>
<Arg name="workItemNotificationTemplate" value="TRNG-CellPhoneManagerApproval"/>
<Arg name="workItemType" value="Form"/>
<Arg name="requesterName" value="ref:requester"/>
<Arg name="launcher" value="ref:launcher"/>
<Arg name="workItemReminderTemplate" value="Work Item Reminder"/>
<Arg name="workItemEscalationTemplate" value="Work Item Escalation"/>
<Arg name="workItemHoursTillEscalation" value="48"/>
<Arg name="workItemHoursBetweenReminders" value="48"/>
<Arg name="workItemMaxReminders" value="4"/>
<Arg name="workItemEscalationRule" value="Work Item Escalate to Active Manager Rule"/>
<Arg name="workItemEscalationHours" value="48"/>
<Arg name="workItemEscalationReminderInterval" value="48"/>
<Arg name="workItemEscalationMaxReminders" value="2"/>
<Arg name="workItemExpirationHours" value="144"/>
<Arg name="workItemExpirationTemplate" value="Work Item Assignment Removal"/>
<Arg name="workItemPriority" value="Normal"/>
<Arg name="workItemPriority" value="Normal"/>
<Form name="ManagerForm">
<Attributes>
<Map>
<entry key="pageTitle" value="ManagerForm"/>
</Map>
</Attributes>
<Section label="Instructions" name="userInstructions" type="text">
<Field name="instructions" value="The following employee has requested a cell phone."/>
<Field displayName="Employee Name:" name="requester"/>
<Field displayName="Phone Type:" name="phoneType"/>
<Field displayName="Job Function:" name="jobType"/>
<Field displayName="Comments:" name="requesterComments"/>
</Section>
<Section label="Comments">
<Field displayName="Comments" displayType="textarea" name="managerComments"/>
</Section>
<Button action="next" label="Approve Request"/>
<Button action="back" label="Reject Request"/>
</Form>
</Approval>
From [email protected] Mon Oct 28 10:17:29 2024
Date: Mon, 28 Oct 2024 10:17:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_18_2051747248.1730128649195"
X-Mailer: smptsend
------=_Part_18_2051747248.1730128649195
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your first reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 10:08:50 AM CDT, was due on 11/9/24 9:08:51 AM CST.
This work item will escalate after 3 more reminder(s).
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_18_2051747248.1730128649195--
From [email protected] Mon Oct 28 10:18:29 2024
Date: Mon, 28 Oct 2024 10:18:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work item assigned: Approval cell phone: Carl.Foster
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_20_862686440.1730128709324"
X-Mailer: smptsend
------=_Part_20_862686440.1730128709324
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Carl.Foster has assigned the following work item to you: Approval cell phone: Carl.Foster.
------=_Part_20_862686440.1730128709324--
From [email protected] Mon Oct 28 10:18:29 2024
Date: Mon, 28 Oct 2024 10:18:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_22_1901934981.1730128709345"
X-Mailer: smptsend
------=_Part_22_1901934981.1730128709345
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your third reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 7:44:51 AM CDT, was due on 11/10/24 6:44:51 AM CST.
This work item will escalate after 3 more reminder(s).
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_22_1901934981.1730128709345--
From [email protected] Mon Oct 28 10:18:29 2024
Date: Mon, 28 Oct 2024 10:18:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_24_2038901620.1730128709362"
X-Mailer: smptsend
------=_Part_24_2038901620.1730128709362
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your second reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 10:08:50 AM CDT, was due on 11/11/24 9:08:51 AM CST.
This work item will escalate after 2 more reminder(s).
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_24_2038901620.1730128709362--
From [email protected] Mon Oct 28 10:19:29 2024
Date: Mon, 28 Oct 2024 10:19:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work item assigned: Approval cell phone: Carl.Foster
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_26_374001572.1730128769469"
X-Mailer: smptsend
------=_Part_26_374001572.1730128769469
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Carl.Foster has assigned the following work item to you: Approval cell phone: Carl.Foster.
------=_Part_26_374001572.1730128769469--
From [email protected] Mon Oct 28 10:19:29 2024
Date: Mon, 28 Oct 2024 10:19:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_28_1542393404.1730128769615"
X-Mailer: smptsend
------=_Part_28_1542393404.1730128769615
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your fourth reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 7:44:51 AM CDT, was due on 11/12/24 6:44:51 AM CST.
This work item will escalate after 2 more reminder(s).
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_28_1542393404.1730128769615--
From [email protected] Mon Oct 28 10:19:29 2024
Date: Mon, 28 Oct 2024 10:19:29 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_30_1652751176.1730128769647"
X-Mailer: smptsend
------=_Part_30_1652751176.1730128769647
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your third reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 10:08:50 AM CDT, was due on 11/13/24 9:08:51 AM CST.
This work item will escalate after 1 more reminder(s).
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_30_1652751176.1730128769647--
From [email protected] Mon Oct 28 10:20:19 2024
Date: Mon, 28 Oct 2024 10:20:19 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work item assigned: Approval cell phone: Carl.Foster
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_32_1637340070.1730128819764"
X-Mailer: smptsend
------=_Part_32_1637340070.1730128819764
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Carl.Foster has assigned the following work item to you: Approval cell phone: Carl.Foster.
------=_Part_32_1637340070.1730128819764--
From [email protected] Mon Oct 28 10:20:19 2024
Date: Mon, 28 Oct 2024 10:20:19 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_34_363380150.1730128819799"
X-Mailer: smptsend
------=_Part_34_363380150.1730128819799
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your fifth reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 7:44:51 AM CDT, was due on 11/14/24 6:44:51 AM CST.
This work item will escalate after 1 more reminder(s).
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_34_363380150.1730128819799--
From [email protected] Mon Oct 28 10:20:19 2024
Date: Mon, 28 Oct 2024 10:20:19 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_36_1762917855.1730128819825"
X-Mailer: smptsend
------=_Part_36_1762917855.1730128819825
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your fourth reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 10:08:50 AM CDT, was due on 11/15/24 9:08:51 AM CST.
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_36_1762917855.1730128819825--
From [email protected] Mon Oct 28 10:21:10 2024
Date: Mon, 28 Oct 2024 10:21:10 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work item assigned: Approval cell phone: Carl.Foster
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_38_72356259.1730128870017"
X-Mailer: smptsend
------=_Part_38_72356259.1730128870017
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Carl.Foster has assigned the following work item to you: Approval cell phone: Carl.Foster.
------=_Part_38_72356259.1730128870017--
From [email protected] Mon Oct 28 10:21:10 2024
Date: Mon, 28 Oct 2024 10:21:10 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Work Item Reminder
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_40_2129242836.1730128870049"
X-Mailer: smptsend
------=_Part_40_2129242836.1730128870049
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
This is your sixth reminder that the work item Approval cell phone: Carl.Foster requested by $requester.displayableName, and created on 10/28/24 7:44:51 AM CDT, was due on 11/16/24 6:44:51 AM CST.
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_40_2129242836.1730128870049--
From [email protected] Mon Oct 28 10:21:10 2024
Date: Mon, 28 Oct 2024 10:21:10 -0500 (CDT)
From: [email protected]
To: [email protected]
Message-ID: <[email protected]>
Subject: Escalated Work Item
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_42_1272776335.1730128870087"
X-Mailer: smptsend
------=_Part_42_1272776335.1730128870087
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
The work item "Approval cell phone: Carl.Foster" escalated. It previously belonged to Debra.Wood and was due on 11/17/24 9:08:51 AM CST.
It has now been assigned to you, and its due date has been extended to 11/19/24 9:08:51 AM CST.
Please login to IdentityIQ and view your work item inbox to resolve this at your earliest convenience.
------=_Part_42_1272776335.1730128870087--