Which IIQ version are you inquiring about?
8.4p2
Share all details about your problem, including any error messages you may have received.
Hi Sailors
I am facing issue with reminders (escalations). As a part of cleaning up the deprecated API from the code base i was re-writing the code to set the reminders and escalation in the interceptor script in the workflow while testing we observe that it does escalate the work item but not sending the reminder during escalations.
Use case:
- First reminder on day 3
- Second reminder on day 5
- Third reminder on day 7
- Fourth reminder on day 9
- Escalation on day 10
- first reminder to managers manager on day 12
- second reminder to managers manager on day 14
- Workitem expired on day 15
Legacy code :
Rule escalationRule = context.getObjectByName(Rule.class, "WorkItem Escalation Rule");
EmailTemplate escalationTemplate = context.getObjectByName(EmailTemplate.class, "Request - Escalation");
EmailTemplate reminderTemplate = context.getObjectByName(EmailTemplate.class, "Approval-Reminder");
NotificationConfig notifConfig = new NotificationConfig();
notifConfig.setEnabled(true);
notifConfig.setEscalationEnabled(true);
notifConfig.setEscalationMaxReminders(2);
notifConfig.setReminderFrequency(172800000);
notifConfig.setInitialReminderMillisAfterStart(172800000);
notifConfig.setRemindersEnabled(true);
notifConfig.setReminderEmailTemplate(reminderTemplate);
notifConfig.setEscalationEmailTemplate(escalationTemplate);
notifConfig.setEscalationRule(escalationRule);
New code :
List managerConfigs = new ArrayList();
ReminderConfig reminderConfig = new ReminderConfig();
reminderConfig.setEnabled(true);
reminderConfig.setFrequency(172800000);
reminderConfig.setMillis(172800000);
reminderConfig.setEmailTemplateName("Approval-Reminder");
managerConfigs.add(reminderConfig);
EscalationConfig escalationConfig = new EscalationConfig();
escalationConfig.setEnabled(true);
escalationConfig.setMaxReminders(2);
escalationConfig.setFrequency(172800000);
escalationConfig.setMillis(864000000);
escalationConfig.setEmailTemplateName("Request - Escalation");
escalationConfig.setEscalationRuleName("WorkItem Escalation Rule");
managerConfigs.add(escalationConfig);
notifConfig.setConfigs(managerConfigs);
item.setupNotificationConfig(context, null, notifConfig);
context.saveObject(item);
context.commitTransaction();
Legacy code is working fine. Can someone please help me here, what i am missing?
Any help would be really apprecite!!