maheshtare
(Mahesh Tare)
April 30, 2025, 11:19am
1
Hi All,
We are using ServiceDesk integration for SQLoader connector i.e. for any access requests it creates the ticket in ServiceNow.
However, for some users upon identity refresh it is creating duplicate tickets?
Wanted to understand the logic behind it and how to stop it?
Regards,
Mahesh Tare
Hi All,
Can anyone please help on this?
We are struggling as identity refresh is creating duplicate tickets in ServiceNow and would want to stop this asap.
pattabhi
(Pattabhi Nandarapu)
May 13, 2025, 10:21am
3
Hi @maheshtare
Review Identity Refresh Task Configuration:
Check the configuration of your Identity Refresh task. Are there any specific options selected that might be inadvertently triggering the ServiceDesk integration or workflow?
for example:
Always launch the workflow
Hi @pattabhi ,
How to check the Identity Refresh Task Configurations in ISC?
Can you please share any API if there is?
Hi @pattabhi ,
Are you sure that you are referring to IdentityNow, because I don’t see Automation Option in our tenant.
Can you please confirm
pattabhi
(Pattabhi Nandarapu)
May 13, 2025, 1:47pm
7
Hi Mahesh.,
Please ignore my previous comment.