Hello Team,
As part of configuring access requests, we have configured both Service Catalog and Service Desk Connectors.
When an end user is raising access request, ticket 1 is triggered from ServiceNow to SailPoint for Provisioning purpose.
If the requested access pertains to disconnected application, SailPoint is triggering ticket 2 via SDIM to application team for their taking action.
When ticket 2 is closed, automatically ticket 1 is closed so that the end user is updated about his request.
However, now the business requirement is as under:
End User wants to track the status of ticket 2. However, he has only ticket 1 number.
Is there a way wherein the end user could get the ticket 2 number from ticket 1 itself ?
Is there any particular field that is linking these 2 tickets which we could take leverage of.
Thanks,
Kartheek