Service Desk Integrations

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi ,

I am using Service Desk Integrations and for creating Request Items in Servicenow, able to create a RITM in Servicenow,

But I see fields are missing its value like
Requested For
Opened By

any one know what kind logic we need to add here to get correct details in ServiceNow

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2

Hi Bhanu,

The developer forum focuses on helping the developer community extend the capabilities of IDN beyond what is provided out of the box in the user interface. This typically involves the use of APIs, event triggers, and rules. The Compass community focuses on assisting admins with the configuration of their tenants within the IDN UI as well as with out-of-the-box connectors. To help us keep our conversations focused and to provide community members like you with the best possible experience, can you please ask your question in Compass? I think you will find knowledgeable experts in Compass that can assist you with your question. Thank you for your understanding.