Hello,
I need a guidance on how to send reminders after first escalation to escalation owner.
Thanks in advance.
You can refer Notification section of certification. There is section called : Certification Reminders and Escalation
Thanks for reply. this I require for manage access process (role or entitlements approval process) and not for certifications.
Hi and Hello,
You can always program in the workflow how it will end, set the date on the identity as a string with a note on when to send the escalation. (in identity preferences.) For example, String “Escalation_For_Manager_06.03.2025”
Then create a new trigger that will always check the identities during the refresh task for the string “Escalation_For_Manager_ DATE” and will add today’s date. If it finds it, you will launch the workflow in which you will find the email manager and enter the appropriate email template. You can also enter the list of roles here in advance and then pass it in the parameter. (You can do this for receiving or adding roles)
Finally, after sending the email, create a piece of code again in the last step to remove the old entry “Escalation_For_Manager_ DATE” from identity preferences so that it does not launch every refresh.
I would do this to have control over it. There is also the option of using “wait” in a workflow where you have to set a date in advance and iiq counts down when it should send the email.
Regards,
Adam
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Hi Adam - Thanks for the response. Our user base is very high, and this activity may cause performance issue. Current we are sending reminders and escalation using Provisioning Approval sub process via code, can I do something there. I tried adding code for reminder after escalation, but it is not working.
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