Ever since the January 20, 2026 Entitlement Aggregation service disruption, we’ve been noticing significant delays in Search Results e.g. query on whether an account exists/does not exist with an Identity is returning inaccurate results even longer than 2 hours the account is created.
I see an old closed thread in 2024 Search Module Delay that didn’t really have a resolution but was simply auto-closed. Just wondering if there are others seeing the same thing or something similar? Thanks! I attached the outage disruption from status.sailpoint.com in case folks are wondering which issue I am referring to.
Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic.
Please consider addressing the following when creating your topic:
What have you tried?
What errors did you face (share screenshots)?
Share the details of your efforts (code / search query, workflow json etc.)?
What is the result you are getting and what were you expecting?
Example Query: “@accounts(source.name:{ACCOUNTNAME})” to check if the Identity Has a specific account OR “NOT @accounts(source.name:{ACCOUNTNAME})“ if they don’t.
Clicking on the headers used to allow for sorting the search results ASCENDING or DESCENDING by toggling. But it stopped working as of yesterday 1/28/2026. Probably related to the search service degradation. Is anybody also seeing this? Thanks!
Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic.
