Hello Everyone, We are working for the Box integration, apart from the Account provisioning in Box application we also wanted to create a SDIM ticket. As IdentityNow only supports one approach connected or disconnected for a Application. Please help with the idea how this can be achieved.

Hi @kanha141 , You can use workflow with Provisioning completed as trigger and Manage ServiceNow ticket as action to create tickets in ServiceNow. Thanks.

SDIM ticket creation for Connected Source

Anshu_Kunal (Anshu Kunal) August 18, 2024, 4:34pm 3

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SDIM ticket creation for Connected Source