SailPoint - Service catalog Ticket closure

[chandramohan27 (Chandra Mohan S)]

Hi,

In sailpoint-service catalog integration, we see it takes 24 hours for RITM to get closed in service now. But for same request, we can see request get closed immediately in sailpoint.

Can anyone help me to understand if there is any configuration in plugin to close the RITM immediately after request closed in sailpoint..

Note: this is for delimited source and we have automation to provision and close the request

[mcheek (Mark Cheek)]

You may want to refer to your other topic where you posted the exact same question - here is my answer

Enable AutoApprove in ServiceNow

There is no “immediate” closure since ServiceNow has to periodically poll for the status of the access request. However, the option right above Auto Approve Enabled should let you shorten the time between status checks [image] I would be careful setting it for too long because if the servicenow workflow will automatically cancel itself after a specific number of activity executions (usually 100)