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Hi there, this is a general question!
How do we change the value of the fallback approver? It is currently setup where if there is no owner, fallback gets the approval work item. However, we changed the fallbackApprover value from spadmin in both LCM Provisioning, as well as Entitlement Update, but it is still sending the approver to spadmin.
Where is the correct location to make this change?
If you request the entitlement through manage access, approval will be directed to the entitlement owner. If the entitlement owner is unavailable, the approval will be forwarded to the application owner. In your case, Application owner might be spadmin. Therefore, the approval will go to spadmin.
Thanks for the reply, that really clears things up! Is there a way to temporarily change the appOwner value based on a certain condition? So by default, spadmin will be the appOwner if no owner exists, but certain entitlements should be directed elsewhere.
Hi just floating this a bit since our group seems to be stuck. Is there a rule we can apply in place to dictate appOwner value based on certain condition? Where can this be done?
You can utilize the ApprovalAssignment rule to modify the approval owner. Simply add the following argument to the Approve step of the LCM Provisioning workflow.
