SailPoint IDN for Service Desk workflows

[sharvari (Sharvari Bharatiya)]

Thanks for responding. I had some issues earlier and was able to work it out later. I’ve drafted a blog on this topic that can help others looking for assistance implementing the same.

Managing Service Now Tickets in Workflows

[banner] Managing ServiceNow Tickets with IdentityNow Workflows This workflow will help you create and manage ServiceNow tickets to address the requirements related to onboarding and off boarding users in IdentityNow (IDN). It can interact with not only ServiceNow but any other ticketing tool, as long as it supports working with REST APIs. This workflow is not a replacement but an alternative to using the standard IDN ServiceNow Service Desk Integration for handling provisioning actions for…