Can we add custom logic in workflows to create a ServiceNow ticket

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hello Everyone,

Was doing some research on Identity now workflows to match our implementation use case.

Can we incorporate some business logic into the workflows action step so that it creates a ticket in ServiceNow after certain triggers are called?

I am seeing mostly the JSON is being used to input so i am wondering if we can achieve this using workflow.

Thanks,
Harish.

2

Hi Harish,

We don’t yet have a dedicated action for ServiceNow, and the generic HTTP action that we have is very limited in what you can put into the POST body. We are working on improving the HTTP action to allow for web requests to any external service that exposes an API, like ServiceNow. Until then, I don’t think what you are asking is possible in the current version of Workflows.