Sailpoint Access Request catalog item is missing when submitting from Managed Access

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi Team,

Running into an issue when attempting to submit an a Request through the Managed Access feature in the Service Now ISC Integration. The error I am seeing is

Sailpoint Access Request catalog item is missing. Please contact Administrator...

I am also not seeing recommendations in the Managed Access Review.

Has anyone run into this issue before?

2

Hi Marvin,

Please make sure that ServiceNow Catalog is downloaded/configured properly.

Generally once you download this app from ServiceNow store in your env, a catalog will be pushed along with it. The name for catlog item will be “Sailpoint Access Request - Service Catalog”. You have to configure that catalog to connect to ISC before submitting the requests.

1 Like
3

Hi Mahesh,

Thanks for chiming in. Let me circle back with my SNOW Team to verify they have downloaded everything correctly. This is good info. I’ll keep you posted.

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