From ISC documentation, When Identity Security Cloud receives a retryable error during provisioning, it will retry the action a maximum of 3 times, 60 minutes apart. Question: Can the provisioning retry 60 min apart time be reduced for webservice connector ?

Provisioning retries are configured per source by configuring retryableErrors under the connectorAttributes . In addition, provisioningMaxRetries and provisioningRetryThreshold can also be optionally specified to control the amount of retrying that is done. curl --request PATCH '{api-url}/v3/source…

Hi @colin_mckibben I added the provisioningRetryThreshold as “30” in one of our webservice sources and I’m assuming next retry will happen after 30 min, however on our prod tenant I’m still seeing retry happening on every 60 min. When I check account activity I see there were 2 account request for…

Did you set the retryableErrors attribute? Are you sure the error you’re getting is added to retryableErrors. That could be one reason why the retry isn’t kicking off.

Hi @colin_mckibben Yes I have added retryableErrors attributes as well. “retryableErrors”: [ “java.lang.RuntimeException”, “Downtime exception”, “java.net.SocketTimeoutException” ] and Error [image]

Retry provisioning less than 60 min apart

Identity Security Cloud (ISC) ISC Discussion and Questions

system (system) Closed August 19, 2024, 2:38pm 6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
How to Configure Retries for Connector Aggregations and Provisioning Actions ISC Community Knowledge Base aggregation , identity-security-cloud , provisioning , connectors	17	3526	October 29, 2025
Retry Error Mechanism Connectivity Documentation Feedback iiq-con-docs	1	50	January 30, 2025
Retry request on demand IIQ Discussion and Questions identityiq , provisioning	3	110	April 18, 2025
Retry for Failed Provisioning ISC Discussion and Questions	4	2788	July 19, 2023
Retry Configurations Connectivity Documentation Feedback va-con-docs	3	93	September 16, 2024

Retry provisioning less than 60 min apart

Related topics