Retry request on demand

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

We have a webservice connector.
The create operation sometimes fails. (due to various reasons)
Example : app server was down

Now, we have to ask the user to re-request.
We don’t know when the request needs to be re-tried.
1 day or 1 hour or 1 week later. It depends on the application Team.
Is there a way to re-try the same request without asking the user to re-submit?

2

Capture Failed Requests

  • When a request fails, log the request details (user, request payload, error reason, timestamp) in a custom attribute or database table.
3

Hi @udaya1 You can try the OOTB approach. If I need to explain on higher level, you need to configure your application with below details

  • retryableErrors - Keep your error message here
  • maxRetries - Number of times you need to retry (Eg: 7)
  • provisioningRetryThreshold - After how long you need to retry. It’s in minutes. Eg: 5 represents, retry attempt should made after 5 minutes. If you want to retry once in every day, then keep 1440)

I can see one reference here, just have a look - https://community.sailpoint.com/t5/IdentityIQ-Forum/Provision-with-retries/m-p/10986

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