Request wipe out

[pradeepstban (Pradeep Tiwari)]

Which IIQ version are you inquiring about?

Version 8.0

Share all details related to your problem, including any error messages you may have received.

When User is making the remove entitlement request then it is creating proper request item and after approval it gets remove the access.
But when user manager is making the request (No Approval), Request is wipe out.
Request completed on 6/3/24 … No requested item…
~PT

[ashutosh08 (Ashutosh Singh)]

Hi @pradeepstban,

Are you using OOTB LCM or there is any modification in the “Identity Request Initialize”.

Also, what approval scheme you are following and how approval is being calculated?

Thanks

[pradeepstban (Pradeep Tiwari)]

approval scheme–Manager,owner,SecurityGroup

[ashutosh08 (Ashutosh Singh)]

Hi @pradeepstban,

Can you check by enabling logging or by adding some custom sample step as given below that after which step in Identity Request Initialize items is being removed.

<Step icon="Task" name="Check Plan" posX="577" posY="252">
    <Arg name="approvalSet" value="ref:approvalSet"/>
    <Arg name="plan" value="ref:plan"/>
    <Arg name="identityRequest" value="ref:identityRequest"/>
    <Script>
      <Source>

        log.error("plan 02::"+plan.toXml());
        log.error("approvalSet 02::"+approvalSet.toXml());
				log.error("identityRequest 02::"+identityRequest.toXml());
      </Source>
    </Script>
    <Transition to="xyz step/>
  </Step>