No result in provisioning engine having issue when workflow removal is trigger

Question after tiggering lcm for role removal and checking the access request no value except for the Request Items only

<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE TaskResult PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<TaskResult completed="1736786410079" completionStatus="Success" created="1736786194600" id="0a341a4493d41b8b8194608630a82a78" launched="1736786192747" launcher="Scheduler" modified="1736786410161" name="Constellation_IdentityTrigger_ADMIN_Role_Removal: Gay, William D - 2" type="Workflow">
  <Attributes>
    <Map>
      <entry key="identityRequestId" value="0000057064"/>
      <entry key="workflowCaseId" value="0a341a4493d41b8b8194608630af2a79"/>
      <entry key="workflowProcessId"/>
      <entry key="workflowSummary">
        <value>
          <WorkflowSummary step="Stop"/>
        </value>
      </entry>
    </Map>
  </Attributes>
  <Definition>
    <Reference class="sailpoint.object.TaskDefinition" id="0a341a2480b41da68180b4d00eb30219" name="Workflow Launcher"/>
  </Definition>
</TaskResult>

Then after triggering the same condition and did the refresh identity the access request its working

<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE TaskResult PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<TaskResult completed="1736841332847" completionStatus="Success" created="1736841279943" id="0a341a3293d41e1b819463ceb9c70679" launched="1736841274313" launcher="Scheduler" modified="1736841332849" name="Constellation_IdentityTrigger_ADMIN_Role_Removal: Gay, William D - 3" type="Workflow">
  <Attributes>
    <Map>
      <entry key="approvalSet">
        <value>
          <ApprovalSet>
            <ApprovalItem application="Constellation AD Non-Prod" id="5204f83490b24e12bd9f8197503f89b3" name="memberOf" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com" operation="Remove" state="Finished" value="CN=SPT-IIQ-AD-Group-2,OU=Other,OU=T2-Security,OU=T2-Groups,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
              <ApprovalItemComments>
                <Comment author="spadmin" comment="Auto approve item not requiring approval" date="1736841280907"/>
              </ApprovalItemComments>
            </ApprovalItem>
          </ApprovalSet>
        </value>
      </entry>
      <entry key="identityRequestId" value="0000057065"/>
      <entry key="project">
        <value>
          <ProvisioningProject identity="086297">
            <Attributes>
              <Map>
                <entry key="disableRetryRequest">
                  <value>
                    <Boolean>true</Boolean>
                  </value>
                </entry>
                <entry key="identityRequestId" value="0000057065"/>
                <entry key="optimisticProvisioning" value="false"/>
                <entry key="requester" value="Scheduler"/>
                <entry key="source" value="LCM"/>
              </Map>
            </Attributes>
            <MasterPlan>
              <ProvisioningPlan>
                <AccountRequest application="Constellation AD Non-Prod" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com" op="Modify">
                  <AttributeRequest name="memberOf" op="Remove" value="CN=SPT-IIQ-AD-Group-2,OU=Other,OU=T2-Security,OU=T2-Groups,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
                </AccountRequest>
                <Attributes>
                  <Map>
                    <entry key="identityRequestId" value="0000057065"/>
                    <entry key="requester" value="Scheduler"/>
                    <entry key="source" value="LCM"/>
                  </Map>
                </Attributes>
              </ProvisioningPlan>
            </MasterPlan>
            <ProvisioningPlan nativeIdentity="086297" targetIntegration="Constellation AD Non-Prod" trackingId="55dbf67e384f47e59e820d5be2049b63">
              <AccountRequest application="Constellation AD Non-Prod" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com" op="Modify" targetIntegration="Constellation AD Non-Prod">
                <Attributes>
                  <Map>
                    <entry key="provisioningTransactionId" value="0a341a4493d41b8b819463cf855e37dc"/>
                  </Map>
                </Attributes>
                <AttributeRequest name="memberOf" op="Remove" value="CN=SPT-IIQ-AD-Group-2,OU=Other,OU=T2-Security,OU=T2-Groups,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
                <ProvisioningResult status="committed"/>
              </AccountRequest>
              <Attributes>
                <Map>
                  <entry key="identityRequestId" value="0000057065"/>
                  <entry key="requester" value="Scheduler"/>
                  <entry key="source" value="LCM"/>
                </Map>
              </Attributes>
            </ProvisioningPlan>
            <ProvisioningTarget assignmentId="aa50716d19a843a1a37e950ca39d825c" retain="true" role="BR_CON_ECI Qualified Workers">
              <AccountSelection applicationId="0a341a4489551a0e81897908cd5547b1" applicationName="Constellation AD Non-Prod" selection="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
                <AccountInfo displayName="CGCORPDEV\E086297" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="76b6b73a11404b33a67e417f9400c5ef" retain="true" role="BR_CON_ECIA_Clearance">
              <AccountSelection applicationId="0a341a2f863118378186936e568f1671" applicationName="CCURE" selection="2097247259">
                <AccountInfo displayName="2097247259" nativeIdentity="2097247259"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="efc3dee1ed9e4feb81a7316e49985790" retain="true" role="BR_CON_CCUREGeneralAccess">
              <AccountSelection applicationId="0a341a2f863118378186936e568f1671" applicationName="CCURE" selection="2097247259">
                <AccountInfo displayName="2097247259" nativeIdentity="2097247259"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="c333b979b42a441a8b5aa2e5ba242934" retain="true" role="test br role"/>
            <ProvisioningTarget assignmentId="12f7a6b8d3f241d4b4f4ceda8f3f8f40" retain="true" role="BR_ECI_Users_A_D"/>
            <ProvisioningTarget assignmentId="54635a08399d449d8f923f8934facea4" retain="true" role="BR_CON_Byron_Users">
              <AccountSelection applicationId="0a341a4489551a0e81897908cd5547b1" applicationName="Constellation AD Non-Prod" selection="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
                <AccountInfo displayName="CGCORPDEV\E086297" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="a207854ccf864090887d66a5652856c2" retain="true" role="BR_CON_Fission_Constellation">
              <AccountSelection applicationId="0a341a4489551a0e81897908cd5547b1" applicationName="Constellation AD Non-Prod" selection="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
                <AccountInfo displayName="CGCORPDEV\E086297" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="68401c96d5a54fbe9867a61574f3a1ff" retain="true" role="BR_CON_NuclearEmployee">
              <AccountSelection applicationId="0a341a4489551a0e81897908cd5547b1" applicationName="Constellation AD Non-Prod" selection="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
                <AccountInfo displayName="CGCORPDEV\E086297" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="a89444a80b5b4a5492cc60e0559dd7f6" retain="true" role="BR_CON_Fission_TSA">
              <AccountSelection applicationId="0a341a4489551a0e81897908cd5547b1" applicationName="Constellation AD Non-Prod" selection="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
                <AccountInfo displayName="CGCORPDEV\E086297" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="e24364fc7e7c4682b986bfcb9cb69da7" retain="true" role="BR_CON_GENNuclear_Users">
              <AccountSelection applicationId="0a341a4489551a0e81897908cd5547b1" applicationName="Constellation AD Non-Prod" selection="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com">
                <AccountInfo displayName="CGCORPDEV\E086297" nativeIdentity="CN=Gay\, William D,OU=Byron,OU=Nuclear,OU=Primary,OU=T2-Accounts,OU=Tier 2,OU=Admin,DC=cgcorpdev,DC=com"/>
              </AccountSelection>
            </ProvisioningTarget>
            <ProvisioningTarget assignmentId="fbacf26014254713b7f297850663a94b" retain="true" role="BR_CON_ReadOnlyCapability_AllUsers">
              <AccountSelection applicationId="0a341a28882f1ac2818834e477160aba" applicationName="Constellation Identity and Access Management System" selection="086297">
                <AccountInfo displayName="086297" nativeIdentity="086297"/>
              </AccountSelection>
            </ProvisioningTarget>
          </ProvisioningProject>
        </value>
      </entry>
      <entry key="retries">
        <value>
          <Integer>0</Integer>
        </value>
      </entry>
      <entry key="workflowCaseId" value="0a341a3293d41e1b819463ceb9d2067a"/>
      <entry key="workflowProcessId"/>
      <entry key="workflowSummary">
        <value>
          <WorkflowSummary step="Stop"/>
        </value>
      </entry>
    </Map>
  </Attributes>
  <Definition>
    <Reference class="sailpoint.object.TaskDefinition" id="0a341a2480b41da68180b4d00eb30219" name="Workflow Launcher"/>
  </Definition>
</TaskResult>

Hi @c153817 Your screenshots are not visible clearly. However, I can roughly see, seems like Identity Requests are different. So you need to re-check your workflow, there may be duplicate steps for doing entitlement removal.

Hi Arpitha, I’ve retrigger the condition same as the first access request but on the second try it’s working not sure what is the cause having issue with this on a random basis.

Okay. I see ApprovalStatus as Pending in 1st one where it is in Finished state in 2nd one

Hi @Arpitha1 it happened again when testing for removal of entitlement

<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE TaskResult PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<TaskResult created="1736859263226" id="0a341a3193d41d4a819464e120fa6ad8" launched="1736859260829" launcher="Scheduler" modified="1736859264128" name="Constellation_IdentityTrigger_ADMIN_Role_Removal: Roskoski, Aaron P" type="Workflow">
  <Attributes>
    <Map>
      <entry key="identityRequestId" value="0000057095"/>
      <entry key="workflowCaseId" value="0a341a3193d41d4a819464e120fe6ad9"/>
      <entry key="workflowProcessId"/>
      <entry key="workflowSummary">
        <value>
          <WorkflowSummary step="After Provision"/>
        </value>
      </entry>
    </Map>
  </Attributes>
  <Definition>
    <Reference class="sailpoint.object.TaskDefinition" id="0a341a2480b41da68180b4d00eb30219" name="Workflow Launcher"/>
  </Definition>
</TaskResult>

If you have any approval assignment rule, you can check on that to see if there is any issue in it. Also, check administrator console, check provision attempt had been made at same time.