Request timeout error showing up as html code and not a user friendly message

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

IIQ 8.4p2

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End users while accessing SailPoint over internet sometimes faces “Request timeout error”. However, the message displayed to end user is a HTML code and not a user-friendly message.
We are looking for ways to display user friendly message to end user instead of html code as follows:
Attached the error screenshot of the same.

2

Hi @milinaphalke
you have to handle this in your application server error pages.
in case of apache tomcat → in web.xml in error page section you can add error-code → 408 then give the location of the custom html page and in the webinf directory you create this custom html page and add appropriate error message that you wish to add. once all done, restart the tomcat app service and reproduce the issue to see this custom html getting called or not.