Refresh Task Issue

[Saikiran25 (SaiKiran Dhigamarthi)]

Which IIQ version are you inquiring about?

8.4

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Please share any other relevant files that may be required (for example, logs).

2025-06-27T10:13:49,395 ERROR RefreshWorker 6 sailpoint.task.IdentityRefreshExecutor:1649 - RefreshWorker 6 exception: Cannot invoke “sailpoint.object.Bundle.getDisplayableName()” because “role” is null
java.lang.NullPointerException: Cannot invoke “sailpoint.object.Bundle.getDisplayableName()” because “role” is null
at sailpoint.object.Identity.getRoleSummary(Identity.java:2445) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.object.Identity.updateAssignedRoleSummary(Identity.java:2419) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.object.Identity.updateBundleSummary(Identity.java:2605) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.api.EntitlementCorrelator.saveDetectionAnalysis(EntitlementCorrelator.java:1079) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.api.Identitizer.refresh(Identitizer.java:2407) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.task.IdentityRefreshExecutor$RefreshWorker.refreshAndProcess(IdentityRefreshExecutor.java:1610) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.task.IdentityRefreshExecutor$RefreshWorker.run(IdentityRefreshExecutor.java:1535) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]

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Hi, I am facing issue with one of our refresh task where we just enabled one check box “Refresh assigned, detected roles and promote additional entitlements” and this issue started few days back and previously it is running well.

Can you help me to debug this issue and fix it.

Thanks,
Saikiran D

[pravin_ranjan (Kumar Ranjan)]

@Saikiran25 looks like identity has some roles reference but there was not such role.

try to run a rule that will do Identity search to find identities with: Assigned or detected roles that are null Or entitlements mapped to non-existent roles.

[Saikiran25 (SaiKiran Dhigamarthi)]

@pravin_ranjan

looks like identity has some roles reference but there was not such role.

try to run a rule that will do Identity search to find identities with: Assigned or detected roles that are null Or entitlements mapped to non-existent roles.

Hi @pravin_ranjan,
Thanks for your suggestion but we tried to run the task called “Support Task for Hibernate IDX” and we observed there is some issue with spt_identity_assigned_roles table and that task fixed the issue and later the error which isam facing is fixed.

Thanks,
Saikiran D