Null pointer exception after executing Identity Refresh task

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

IIQ 8.4

Please share any images or screenshots, if relevant.

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Please share any other relevant files that may be required (for example, logs).

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These are the only two checkboxes ticked in the task.

Share all details about your problem, including any error messages you may have received.

Hi all,

I am currently getting an unexpected error occurred: java.lang.NullPointerException
on an Identity Refresh Task. However, the logs are not providing enough information for me to know which identity is causing this error. Would like to check if there are any methods to troubleshoot?

2

Hi @shijingg ,
Can you please validate if any customization is added for your Birthright or Business roles?
And go to the gear setting->Adminstrator Console and check the provision tab, you can check all the provisioning failures.

3

Please check the logs on the application server. There should be more details in it where exactly the error occured.

4

Have you tried unchecking one of those two to see to if the NPE happens?

5

Please enable class sailpoint.task.IdentityRefreshExecutor in log4j properties file so that we can find what exactly issue is and the way your deleting role also matter in order to clear all the role references.

Seems some identities having that deleted roles references.