Referring Identity Attribute ServiceDesk Agruments

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi experts,

Trying to referring one of the Identity attribute in the ServiceNow Service Desk configuration by writing the velocity script, however, nothing gets displayed.

Desk Attribute: Description

Velocity Script:

#set($ctx = $spTools.class.forName('sailpoint.api.SailPointFactory').getMethod('getFactory', null).invoke(null,null).getCurrentContext()) #set($idenObj = $ctx.getObjectByName($spTools.class.forName('sailpoint.object.Identity'), $!plan.arguments.requested_for)) #set($operationalAttribute4 = $idenObj.getAttribute('operationalAttribute4')) $operationalAttribute4

SNOW Ticket:

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Need some suggestions on this issue.

Note: I remember we can’t get the context or use any get object in ISC.

Thanks,

Karthi

2

Hi Karthi,

Than you for the post. If it is an identityAttribute you need then you will need to attach a Before Provisioning Rule and then refer in the velocity.

3

Hi Rakesh,

Yeah, you are right, but I am looking for something where we can directly get the identity object in the desk attribute configuration using a velocity script.

Thanks,

Karthi

4

We had a similar requirement and i had raised a query with SailPoint Support as well but they told to have a rule deployed in order to achieve this requirement.

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