Rapid setup - event triggered but no work item or access request is generated

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hello Developer,

I have updated the workflow for JML progress in the lower environment, it’s working fine without any issue, but in the high environment it is not running, when I have the identity refresh task for single identity in task result it showing that event process but there is not work item or access request generated.

Thanks,
Md Riyazuddin

2

Hi @RiyazuddinM,

did you change the existing WF or you have created a newer?

3

Hi @enistri_devo ,

yes, I have added the approval step in the workflow

and same thing I did in lower envi with the workflow.
everything is working in the lower envi.

any idea how to resolve it,
why the access request or work item is not generating.

Thanks,
Md Riyazuddin

4

Hi @RiyazuddinM ,

Enable tracing on the workflow by adding the trace variable, then review the logs and workflow case. This will help you to identify the issue better.

 <Variable initializer="true" name="trace">
5

Thanks,

@Arun-Kumar ,
where to add that, since I am using rapid setup leaver process

THANKs,
MD

6

Rapid Setup - Leaver with Approval.xml (18.5 KB)

This is the workflow which I am using

7

Just add the following into the xml, as shown in the attached screenshot. (You dont need the description tag)

<Variable initializer="true" name="trace">

image
image843×393 20.5 KB

8

Hi @Arun-Kumar and @sreeram,

I have added the trace tag in the workflow,

But nothing has been generated in the logs.
only the user CN is been mention.

please let me know what should I do.

Thanks

9

Hello @sreeram ,

any update what should I tried to complete the requirement

Thanks
Md Riyazuddin

10

2025-03-12T123603,534 workflowCaseNull.txt (256.9 KB)

11

Hello Support,

This is the log I am getting, but I am unable to see that workflows are getting executed, access requests, or work items.

Please suggest to me what to do.

Thanks,
Md Riyazuddin

12

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