This maintenance activity is being paused effective today. New maintenance windows will be communicated with no less than two weeks’ notice
Administrative Update
We will be performing scheduled maintenance on your Identity AI production and sandbox tenants according to the schedule below. During your region’s maintenance window, you may experience a partial outage of Identity AI services for up to two hours.
Please find your region and its corresponding maintenance window below:
Region
Environment
Local Start Time
Start Time (UTC)
AP-Northeast-1 (Tokyo)
Sandbox & Production
July 14, 2025 — 11:00 PM JST
July 14, 2025 — 14:00 UTC
AP-Southeast-1 (Singapore)
Sandbox & Production
July 15, 2025 — 11:00 PM SGT
July 15, 2025 — 15:00 UTC
CA-Central-1 (Montreal)
Sandbox & Production
July 15, 2025 — 12:00 AM EDT
July 15, 2025 — 04:00 UTC
AP-South-1 (Mumbai)
Sandbox & Production
July 16, 2025 — 11:00 PM IST
July 16, 2025 — 17:30 UTC
ME-Central-1 (UAE)
Sandbox & Production
July 16, 2025 — 10:30 PM GST
July 16, 2025 — 18:30 UTC
SA-East-1 (São Paulo)
Sandbox & Production
July 14, 2025 — 12:00 AM BRT
July 14, 2025 — 03:00 UTC
US-West-2 (Oregon)
Sandbox & Production
July 17, 2025 — 12:00 AM PDT
July 17, 2025 — 07:00 UTC
AP-Southeast-2 (Sydney)
Sandbox & Production
July 18, 2025 — 12:00 AM AEST
July 17, 2025 — 14:00 UTC
EU-West-2 (London)
Sandbox & Production
July 18, 2025 — 1:00 AM GMT
July 18, 2025 — 01:00 UTC
EU-Central-1 (Frankfurt)
Sandbox & Production
July 19, 2025 — 2:00 AM CEST
July 19, 2025 — 00:00 UTC
US-East-1 (US)
Sandbox & Production
July 20, 2025 — 12:00 AM EDT
July 20, 2025 — 04:00 UTC
Action Required
Please review your region’s window and plan accordingly. If you notice any technical issues after your maintenance window has closed, please submit a support ticket through the Resource Center.
Appreciate the clear communication and the detailed schedule by region. Helps us plan around any possible service impact.
For teams heavily relying on Identity AI insights, I’d recommend proactively monitoring behavior post-maintenance and confirming data pipelines resume as expected.
A friendly reminder to anyone impacted, if you use scheduled tasks or alerts tied to AI signals, it might be a good idea to disable or buffer them during the respective maintenance window.
Thanks again to the SailPoint team for keeping us informed.
Thank you for the details . Does this imply to the SailPoint ISC environments ? Apologies what does Identity AI means - Is it the AI component of the Identity Security Cloud . Will ISC env be affected only if we are licensed for it or all ISC envs in these regions are impacted ? Request your inputs
Only these features in your ISC tenant would be affected during your tenant specific maintenance window. Rest of the features should be available as usual.
This maintenance activity is being paused effective today. New maintenance windows will be communicated with no less than two weeks’ notice
