Oracle Netsuite Supervisor Field Does Not Populate

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We are using the OOTB NetSuite connector and cannot get the supervisor to populate. We have tried setting it to the user name in Netsuite as well as the NetSuite InternalID for the users manager & the display name in netsuite.

Has anyone been able to get this working?

2

InternalId should have worked for you. Couple of suggestions:

  1. Have you tried updating the supervisor field for the employee via REST API using postman? Use internal id in the body to see if you can update supervisor using REST API or not.
  2. Do you have any existing employees with supervisor populated, if yes, then what value do you see in the supervisor field?
3

I will try that thank you

4

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It looks like the connector actually uses SOAP and not REST.

We were able to set it in POST man with rest, however, as you can see in the WSDL/schema, in SOAP this is a platformCore:RecordRef

Does anyone knows how to set this kind of attribute with identitynow?

Thanks

5

Hello @chris_mort, were you able to solve your issue ?

6

interesting we have OOTB NetSuite connector ( uses SOP not REST) and we able to populate superviser with no issues, without any out of box modifications. We get superviser’s display name in that field.

7

No we have not, we have tried as many things as possible i think

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