NetSuite connector Account Creation Issue

[GKovaradhan (Kovaradhan Ganapathy)]

Which IIQ version are you inquiring about?

8.3p4

Hi,

I have tested below scenario and facing issue in NetSuite OOTB connector. Any suggestions will be appreciated.

Scenario 1: Tried creating new account in NetSuite without passing entitlement value (i.e., creation of base account only)

1. NetSuite OOTB connector throwing error “An object named ‘Exception occurred in setEmployee USER_ERROR:To give this person login access, please specify a role.’ was not found”
2. When analyzing the log it was observed the IIQ setting attribute (“giveAccess” = “true”) internally, though create provisioning plan don’t have this attribute configured. Because of this NetSuite expecting the entitlement value.
3. Is this behavior expected (i.e., IIQ NetSuite connector will set “giveAccess” = “true” for create operation by default internally)

Scenario 2: Setting the Random subsidiary value for create operation which is active in NetSuite.

1. OOTB NetSuite connector throwing error “Subsidiary was not found” even though the passing subsidiary value (100-JM Family Automotive LLC) which is active in NetSuite side.
2. In the log I observed that IIQ initially start looking for all active subsidiary values where the above mentioned one (100-JM Family Automotive LLC) as well exists
3. Is this an expected behavior (i.e., IIQ will not accept random subsidiary value though it is active in NetSuite side)

Thanks in advance

[eberteo (Eberth Gamarra)]

Yep, seen this one with NetSuite OOTB.

Now giveAccessis set to ‘True’. And NetSuite thinks you’re enabling login access, therefore it requires a Role, so you get that error. Most of OOTB connectors are set to ‘True’. Set giveAccessto ‘False‘ on create when no role is being set.

That’s basically it.