Hi,
We want to implement in NERM:
When a modification to user X’s attributes is submitted (e.g., extending their end date), an approval step is triggered.
We want the approval or rejection notification email to be sent directly to X’s manager.
Is there a way to set the user’s manager?
How is the notification request sent to the user’s manager within the approval form?
Thanks,
Your challenge here is that the approval/rejection emails are only sent to the requester. You could send a notification AFTER an approval is provided by using a notification request. However, on a rejection decision is problematic, as you can’t really act upon it.
Therefore, you would essentially have to create/mimic the behavior of an approval if you want to send the decision to the manager(s). One way to achieve this would include the a use of a Fulfillment action, conditional logic, and a Notification action to send the email notification to the manager.