In the NERM workflow, when an Approval is approved, it continues to the next action. If it is Denied, the workflow reverts to the previous form-type action so the issue pointed out by the approver can be fixed. This is the default workflow behavior.
Is it possible to track the approval action and in the case of a denial forward that request to another approval queue or take alternative action, such as closing the session? Please guide me, how we can achieve it.
Hi Vikas, welcome to the Dev Forum!
I generally see folks use a Fulfillment for to do this with a radio button attribute to hold the “Approved” or “Denied” value. So, you can basically use the existing Page you have configured for the Approval Action and add the Radio Button attribute to it. Then, you can use Conditions in the workflow to check the value of the Radio Button.
If its “Approved”, you can send a notification (or do nothing)
If its “Denied”, you can use a “Close Session” action in the workflow to cancel the request.
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