Manual task bulk management

Hi all,

Suppose you have a lot of similar tasks (for example: add the same entitlement for all 1000 identities from a certain country, update the description of 1000+ roles where you describe whether it is a requestable role or a birthright role, you have a lot of open tasks in your sandbox environment that are not relevant anymore, etc.)
How can you quickly remove these tasks from your task manager?
Let’s say for now I don’t mind if it deletes the task, marks it as completed or marks it as not relevant anymore. It should just get removed from pending tasks.

It looks like right now the only option is to manually mark them as completed one by one.

P.S. (There is no tag for the task-manager, so I only used the tag IdentityNow)

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Hi @angelo_mekenkamp,

A viable option would be to look into the Beta API call for List Work Items.

To get started, the work items for an identity can be listed as such:

https://<tenant>.api.identitynow.com/beta/work-items?ownerId=<Identity ID>

Hope this helps!

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Hi Kartik,

Thank you for your response,

I forgot to mention we are aware of the APIs here. We are looking for something that is feasible for end users that don’t require the technical knowledge to run API calls. And although we could build our own website, where the end user could login to, after which the website could fetch the data from IdentityNow with the API’s and then we could build a functionality where one could do multi select boxes and perform the operations in bulk. But in the end that would take too much effort for this functionality.

In the end I think we ask too much here and we would need to be patient until SailPoint adds this functionality, in a similar way as with the roles tab, where one could select multiple checkboxes and then select “mark as complete, mark as deleted, reassign, etc.”. Preferably it would allow shift-click in a similar way as you have elsewhere (such as windows file explorer), where you can select item number 3, then hit shift key while selecting item number 20. At that point, you have all items 3,4,…19,20 selected.

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Agreed :slightly_smiling_face:

I would suggest submitting a request under the SailPoint Ideas Portal.

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Just checked, an idea that covers this and more already exists: https://ideas.sailpoint.com/ideas/GOV-I-2144 :slight_smile:

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A while ago we did this using a python script that called the Api’s to mark these open tasks complete. That was the only option available back then.

Hopefully we’ll get something like a checkbox in UI soon which could be used more easily to close them out in bulk.

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