thanks @colin_mckibben
However, workgroups don’t exist in IDN. We have governance groups in IDN which are not equivalent to workgroup concept in IIQ and can’t be made as source owners for e.g. -
The third-party vendors won’t be doing any additional work apart from provisioning the manual request as per the current contract, making them do any additional work has financial implications.
So just to confirm the functionality of just sending email instead of creating work item for source owner doesn’t exist as yet and we would to think of workarounds only?