Hi,
We have an access profile for a disconnected source that can be provisioned via a role or access request. This source only has entitlements, no accounts.
The issue is that “task reminder/pending manual changes” emails keep getting sent to the source owner multiple times a day asking them to fulfil the provisioning task.
Is there a way to stop these emails per source (instead of adding the global “stop“ in the subj line of the email template which would stop it for all sources)
Thanks much!
Hi @mario_rod
this post will be helpful for you
Is there an option to enable notifications/emails only for a specific source - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community
Hi @Chaithu9110
I read that thread and the solutions proposed by @agutschow and @liamkokeeffe but don’t see where the pending task notification email can be updated.
Again, the issue is that the source owner is getting these emails every time the role provisions the access profile or there’s an identity refresh (because there are no accounts to link in this source)
You can do that on email templates by targeting the entitlements, we are doing something same. Where if a certain keyword exists in the entitlement name, we stop the email from triggering as that is kind of a dummy access.
I don’t know what’s in the “item” variable here. Adding something along the lines of the following to the beginning of the subject might work.
#{if}($item.name.contains(\"some source keyword\")STOP#{end}
And if the source name is available in the “item” variable that would be even better - it’s just not actually called out in the email template documentation here: Pending Manual Changes Email Template - SailPoint Identity Services
@KevinHarrington I like your solution but the “Pending Manual Changes” email template is a v1 template and I don’t see “source” listed as a global var…
“item“ is the Workitem that needs to be changed. Not sure what that is. Documentation is so poor (sigh)
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