Which IIQ version are you inquiring about?
IdentityIQ 8.3p2
Hi All,
Can we able to send the comments that has been added by user during access request through manage access via email ?
Hi @DharshiniB ,
There is no out-of-the-box feature to track the Access Request user’s comments. However, you can implement custom logic to retrieve open Access Requests and their comments. This code can be executed periodically through a run rule task to fetch the comments and send an email.
@DharshiniB yes, you can use ootb or if you want custom then from email template u can run the rule and get the data from access request or wherever you want as if you have access reques id in email
Hi All,
Also it has to be sent after 2 level approval is completed, is that also possible? once user submit the request after approvals are completed we need to send those details that has been entered by user on comments to another team via email. what’s the process to make this possible?
@DharshiniB it seems your requirement is different , you can send email from End step or any step introduce and send the email. If you want to send along with Same email then via rule which can be called by email template and send the same.
So depends on your requirement it seems you need to send once approval is completed then simply add one step validate the request and send the same. if you do not want to customize much then send it from end step.
Hi @mkumariaas ,
I’m bit confused here, which workflow you are referring for end step? can you explain bit more and also it is for only specific application not for all.
@DharshiniB LCM provisioning workflow. U can do for any application.
Click on lifecycle manager -->business process check for request access you will get workflow name. then go to this workflow and you are good.
Btw as you have mentioned you need to send only for one application then u can get it done from After provisioning rule of the application
There you will have plan , you will be having identity request id , if plan does not have requester comment get it from identity request and send email.
@mkumariaas Got it, Thank you!
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