We are making an API call from a curl command into Identity Security Cloud, and getting an error 500 when using the Access Profile v3 api. Since it’s not a connector, it wouldn’t show any logging in the CCG log, correct? Is there a way we can view the logging for global api calls somewhere within ISC?
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have you tried running the same curl command from postman to see if there is any issue with the request?
Thanks. We found the issue was due to the header Content-Type was using a default text value instead of application/json.
Still, it would be nice to know where to look for those api logs, so it might easier to debug other issues in future. The error response does contain a trackingId in it.
@ywu11 Right, these logs are not accessible to clients for two reasons. First, they are not connector-level logs. Second, they don’t involve the virtual appliance. Only Sailpoint can view these logs.
The same applies to cloud rules.
We are experiencing an issue with our cloud rule and have contacted our Professional Services team to check the execution logs and determine the root cause.
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