Leaver task getting failed for few disconnected applications

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.4

Share all details related to your problem, including any error messages you may have received.

Hello All,

We have been encountering issue where “Leaver” task that is getting triggered for terminated user, if getting “FAILED” for few of the disconnected application.
As per the process, It should get successful and generate ServiceNow ticket for those application. But instead, it is getting failed for few of those application. Whereas, for others it is successfully.

Please find attached the error, we are getting for these failures.

LEaver task error
LEaver task error1645×230 37.7 KB

If someone have previously faced such kind of issue or have any idea what can be the possible reason and fix for this issue, it would be really great help.

Thank you!

2

Hi and Hello,

Error Message: “Ensure valid catalog items details provided for catalog item”
Detail Field: Empty

Analysis

The error indicates a problem in the script at line 33, where no additional details are provided in the detail field. Here are the steps to resolve this issue:

  1. Validate Catalog Item:
  • Check the catalog item with ID 91ed2e6a1bbecd508bdb433fbd4bcb85.
  • Ensure that all required fields and attributes are correctly filled in and not empty.
  1. Review Script Code:
  • Open the script sys_ws_operation.f1f3898edbffb300e90690b3db961966.operation_script and locate line 33.
  • Examine what exactly is happening in this part of the code. Look for potential issues such as unhandled exceptions, incorrect function calls, or other anomalies.

Regards,
Adam

2 Likes
3

Hello @AdamVentum

Thank you so much for providing the details analysis and resolution for this issue. :slight_smile:

Can you please help me with, where I can find “catalog item with ID” and “Script” in SailPoint? I tried to check in debug page, but didn’t find anything.

4

@ArpitaSB Pls check Leaver Configuration file, you don’t need to include disconnected apps. which framework you are using ?

5

Hello @pravin_ranjan

I tried to check the leaver configuration but didn’t find anything specific in that. Although, trying to investigate more, I figured out there is one disconnected application. In whichever ID that particular application is present, leaver task is failing for that ID including all the other disconnected application with it.

6

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