Leaver lifecycle event is not triggering on time

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.2

Is this question regarding a custom connector? If so, please share relevant details below.

No, this question is not regarding a custom connector.

Share all details related to your problem, including any error messages you may have received.

Hi,

Our leaver lifecycle event is not being triggered on a timely manner. it’s taking 2 or 3 days for the user who is terminated already and due to this manager is not being able to receive notification. How can i correct this issue. kindly help

Regards
Amit

2

You need to check the Leaver life cycle event trigger for this.

What is the logic built for it.

3

Hi @ayadav_12 ,

What is your trigger type? Can you share the leaver trigger rule(if any). What is the frequency of your refresh task which has process events checked?

4

Is your refresh happening frequently and is the event itself triggering late or thought the event triggered your notification is getting delated, I mean do you have any step in workflow where you added a delay, can you share the trigger condition or rule and workflow attached details.

5

Yeah that can be the case as well, @ayadav_12 please check of wait conditions in your workflow as well

6

Hi,

As i was checking the history of the identity. I can see the leaver date was on 1st nov 2023. but the successfactor changed from active to terminated on 2nd nov. is there an issue with this because we received it as an issue from client that why the termination started on 2nd nov when the date was mentioned as 1st nov. what we can do in such cases?

7

Hi @ayadav_12 ,

You need to review your leaver trigger rule first and then review the leaver workflow to see if there is any wait statement .

8

Hi @kavindar_sharma ,

I checked the leaver workflow don’t see any wait period. Also, the refresh task frequency is atleast 4 time per day and successfactor also aggregates atleast 2 times as well. kindly help how can i validate on this issue?

9

Hey Amit, are the other application account removal/deactivation running on time as part of the leaver workflow or is it just successfactors which is being delayed? Also, in the events section on the identity cube, when did the leaver occur on the identity?

1 Like
10

Hi @ayadav_12 that would be good if you could share leaver identity trigger, workflow anf trigger rule if you use any to check if there are no issues.

11

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