We have pass through authentication enabled for LDAP connector with our IIQ 8.1p4 instance and user password is only stored in LDAP. When we are entering 3 incorrect password ,account is getting locked at back-end. Unable to Unlock the account. Getting ,An error has occurred. Try again or contact your System Administrator.
No logs error,Can you please help on this?
regards,
Dharani.
Hi @Dharani_1 - welcome to the forums!
That ‘Error occurred - contact your system administrator’ can happen for a number of reasons.
When you attempt to unlock the account - is there a long pause from when you submit the request and when the error pops up in the UI? Or is it instant?
Do you have a provisioning plan on your LDAP application for ‘Unlock Account’ ?
Are there any SyslogEvents recorded for this (can view these in debug mode: debug->object ‘Select an Object’ → SyslogEvent)?