IQService Incorrect Password

Which IIQ version are you inquiring about?

Version 8.4

Share all details related to your problem, including any error messages you may have received.

I am trying to get a successful connection to our Active Directory connector, but I keep getting the following error message: Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect
I have registered the user with IQService, but this leads me to believe the password is not the one from AD? How do I know what password was used when registering this account?

Hi @Alyson_Trad,

Once you used it to register the IQService there is no direct way to get the password. Also have you validated the connection is working from IQService?

Also please check below documentation link and see if it helps.

https://documentation.sailpoint.com/connectors/identityiq8_3/active_directory/help/integrating_active_directory/intro.html

Thanks

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