Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

Test connection is successful without IQService configuration.
Getting the below client authentication error with iqservice configuration.
Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect

I have already registered the iqservice user. I’m using the same username for iqservice and Forest/domain configuration.

2

Hi @aurangmo,

Once the user was registered under IQService, Did you pass the credentials of the registered user here? Services > SailPoint IQService > Properties > Log On

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If so, did you restart the IQService after changing the logon credentials as recommended?

3

Hi Mohammed,

Welcome to the developer community!

I understand that you’ve registered user with IQService( Using cmd most probably)
Also, go to windows services >SailPoint IQservice instance 1 service in the list
Right click and go to properties under log on tab choose “this Account” option and search for the account you registered in IQservice.

Do let me know if this works!!

4

Hi @aurangmo,

Welcome to SailPoint Developer Community!!!

Can you please tell me whether you are using same user with IQService config in SailPoint as well. Be sure if you are using TLS in IQService then you are required to register during IQService installation and use same user ID and password in IQService Configuration page in SailPoint Connector configuration as well. If you are not using TLS then you need not register user in IQService, you should be able to connect directly just by passing IQService Host and Port.

Please follow https://community.sailpoint.com/t5/Other-Documents/IQService/ta-p/158011 url for IQService configuration.

Let us know in cae you have any concern.

5

I’m using the local system account, as the iqservice account and system domain is different. I’m able to search users using powershell and adsiedit from the iqservice server.

6

I’m using the local system account, as the iqservice account and system domain is different. I’m able to search users using powershell and adsiedit from the iqservice server.

7

Can you un-register the user in IQService and then use logged in user for login in IQService and then try connecting?

8

The credentials of the user registered should be passed under the logon. Anything different will throw this error I believe.

9

if we use logged in user in IQService configuration then its working fine. But we have to use registered service account

10

If you are registering user then same user needs to be configured under IQService username and password in Sailpoint AD configuration page.

11

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