LDAP error during AD Account Aggregation

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.3p4

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Please share any other relevant files that may be required (for example, logs).

Log.txt (57.3 KB)

Share all details about your problem, including any error messages you may have received.

Hi IIQ,
We have been seeing the following error for task Aggregate Account - Active Directory Staff - Full

Exception during aggregation. Reason: java.lang.RuntimeException: [ERROR 1] java.lang.RuntimeException: sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] [ ConnectorException ] [ Error details ] [LDAP: error code 3 - 00000057: LdapErr: DSID-0C090D19, comment: Error processing control, data 0, v4f7c]
Deleted accounts were not processed due to errors during aggregation.

This task has been executing successfully till last week. Since Friday, 13th September 2024 evening, it has been failing with the above error.

I have searched Compass and haven’t found the exact error. Has anyone else experienced this error, and found a fix for it? Any assistance would be great.

Thank you.

2

Hi @KaranGulati025 ,

Maybe this will be useful. Try once.

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3

Thanks @bhanuprakashkuruva , I will give it a try.

1 Like
4

@KaranGulati025 Can you try with "“Disable optimization of unchanged accounts” ?
also, pls enable the logs : log4j.logger.sailpoint.api.Aggregator=debug

5

Hi @pravin_ranjan, how can I enable the logs (like where should I navigate to). Apologies, I am new to IIQ.
Thanks

6

@KaranGulati025 ,

In log4j2.properites file. Uncomment the connector class logger and reload logging and run the aggregation.

You can find in the below link for more details that I added.

Make sure you add for your application related one.

3 Likes