[ ConnectorException ] [ Error details ] LDAP connection has been closed"

[Ranjith25 (Ranjith M)]

Hi All,

I am getting this issue while running the Active Directory (AD) account aggregation process. The process fails with the following exception:

Exception during aggregation. Reason: java.lang.RuntimeException: [ERROR 1] java.lang.RuntimeException: sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] [ ConnectorException ] [ Error details ] LDAP connection has been closed"

Can anyone please advise on how to resolve this?

Thanks,
Ranjith M.

[pravin_ranjan (Kumar Ranjan)]

@Ranjith25 check jvm parameters in your configuration. below is doc link

Java JVM Memory Tuning Guide for IdentityIQ - Compass

[enistri_devo (Emanuele Nistri)]

Hi @Ranjith25,

the test connection works?

[Ranjith25 (Ranjith M)]

Hi @enistri_devo

test connection was success. Even though I’m getting this exception

thanks,
Ranjith M.

[enistri_devo (Emanuele Nistri)]

ok, the aggregation fails on the start or after a while?

Are you using partitioning and search filter?

[Ranjith25 (Ranjith M)]

Hi @enistri_devo

It failed after 10 hours with this exception

Are you using partitioning and search filter? we are not using partitioning or any search filter

Thanks,
Ranjith M

[enistri_devo (Emanuele Nistri)]

ok, it could be a timeout problem. try to configure threads and partitions.

[sathishiam (Sathish Kumar)]

@Ranjith25
Try running delta aggregation, mostly this is due to you long connectivity with your target, if delta is working fine, just see if you can enable partitioning and read only the objects you want

[Ranjith25 (Ranjith M)]

Hi @sathishiam @enistri_devo

My application partition doesn’t support it. Even after trying delta aggregation, I’m still getting an exception.

[enistri_devo (Emanuele Nistri)]

you can set multiple search filter on the connector and use the partition during the execution.