Enable operation is not supported for self service for SAP - Direct

[vivek_kumar9 (Vivek Kumar)]

IIQ version : 8.3

We are trying enable/unlock account option for self, but getting error : Caused by: sailpoint.connector.ConnectorException: Account has been disabled by SAP administrator, enable operation is not supported for self service.
at sailpoint.connector.SAPInternalConnector.handleObjectRequest(SAPInternalConnector.java:1431) ~[connector-bundle-misc.jar:8.3p3]

we are not sure that if this is SAP application limitation or Sailpoint SAP - Direct connector limitation, not able to find any poiter as well from official connector documents.
Please let us know if any suggestions

Thanks
Vivek

[Sriindugula (Sri Veera Siva Kumar Indugula)]

Hi @vivek_kumar9

is the below configuration present in the application definition?

<entry key="enableSelfService">
    <value>
       <Boolean>true</Boolean>
    </value>
</entry>

Thanks?

[enistri_devo (Emanuele Nistri)]

Hi @vivek_kumar9,

first of all, you are be sure to have this permission on SAP for the service user configured on your connector:

Also, in SAP you have some type of user and the possibility to modify them depends on the permission that you have.

I put the reference guide for sap:
https://community.sailpoint.com/t5/IdentityNow-Connectors/SAP-Direct-Source-Configuration-Reference-Guide/ta-p/74949

but its better if you check with the sap admin for check the permission

[vivek_kumar9 (Vivek Kumar)]

@Sriindugula

<entry key="enableSelfService">
    <value>
       <Boolean>true</Boolean>
    </value>
</entry>

Thanks Shiva, it worked!