Jira Refresh Tokens issue

[gayare (Gayathri re)]

Hi,

We are Integration with JIRA ticketing system and getting below error.

sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] Request execution failed. Exception occurred while generating access token: Unable to generate access token. Response returned: {“error”:“unauthorized_client”,“error_description”:“refresh_token is invalid”}

Thanks

[maheshvavilala]

Looks like invalid client configuration. Have you tried the creds with postman?

Use OAuth 2.0 in Postman for Jira Cloud APIs | Jira and Jira Service...

[NandanaSailpoint (Nandana Gopu)]

@gayare -
Could you please check refresh token is not expired , not revoked and copied correctly with no extra characters or hidden formatting issues.

[uditsahntl01 (Udit Sah)]

@gayare

Hi,

We are Integration with JIRA ticketing system and getting below error.

sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] Request execution failed. Exception occurred while generating access token: Unable to generate access token. Response returned: {“error”:“unauthorized_client”,“error_description”:“refresh_token is invalid”}

Thanks

HI @gayare Welcome to Sailpoint Developer Community
I think OAuth token used by ISC to communicate with JIRA has expired or is no longer valid.