Jira Refresh Tokens issue

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

We are Integration with JIRA ticketing system and getting below error.

sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] Request execution failed. Exception occurred while generating access token: Unable to generate access token. Response returned: {“error”:“unauthorized_client”,“error_description”:“refresh_token is invalid”}

Thanks

2

Looks like invalid client configuration. Have you tried the creds with postman?

3

@gayare -
Could you please check refresh token is not expired , not revoked and copied correctly with no extra characters or hidden formatting issues.

4

HI @gayare Welcome to Sailpoint Developer Community
I think OAuth token used by ISC to communicate with JIRA has expired or is no longer valid.