Workday connection fails after updating Refresh Token

[previji (Preethi Arunagiri)]

We have workday connector in sailpoint isc environment which was in working condition. For a different issue, sailpoint support suggested to get our refresh token updated on this connector configuration. We obtained a new refresh token from our workday team for this integration. But after updating the new token the connection keeps failing, with below error.

We have detected an error from the managed system.

Error Received:

Exception occurred while generating access token: Unable to generate access token. Response returned: {“error”: “invalid_grant”}

We verified if the token is accurate, was created for the right api integration system user, for any white spaces.

My doubt is, the api integration was created with a different administrator account in workday and set to “not expire”. Since that user is no more with the organization another administrator created the new refresh token. Does that matter? Does workday tie the api integration to the accounts used to create them?

[Chaithu9110 (CHAITHANYA M)]

yes you need to create both the OAuth client (API integration) and the refresh token needs to created by the **same administrator account

[previji (Preethi Arunagiri)]

Hi @Chaithu9110, does that mean, the workday team will now need to create a new api integration for us?

[previji (Preethi Arunagiri)]

The connection was established successfully without making any updates. Not sure how it worked, but it worked

[Chaithu9110 (CHAITHANYA M)]