Issue with IdentityNow Password Manager

Hi,

I’m trying to enable the password reset option for the users in SailPoint so that they can reset their password on their own.

Please find the steps i performed for testing the password management from SailPoint IdentityNow.

 We need a test account on any of the SAP to verify the password reset from SailPoint.
 Hence created a test account on SAP.
 As per SailPoint documentation, we followed below steps
 From the Admin interface, select Applications.
 select + New > named → Test
 Under App Accounts Created By, select Admin (IT) but the tenant UI do not have this option.
 Under Account Source, select Specific Users From Source or All Users From Source.
 Choose the source you enabled Password Management on from the Select Source dropdown menu.
 In the upper-right corner, set Enable For Users to ON and select Save.
 Users with accounts on this source : Test will see and can manage their passwords for this source using Password Manager.

We got stuck in this place as the newly configured application does not appear in “Password Manager”.

The step mentioned in Admin guide for " App Accounts Created By" is not available in the Tenant UI. Below are the Screenshots for the same.


We are having the same issue. I am opening a ticket with support as I believe this is a bug.

I checked the new source using one of the old APIs (/cc/api/source/get/:id) and found:

"useForPasswordManagement": false

Looking at the other sources, they are all set to true. So it appears there is a bug that isn’t setting this attribute on the source.

@Carlatto Thank you for letting me know. I’ll patiently wait for their response. If there are any updates, please keep me informed.”

@Carlatto

I have updated my source by adding attribute “useForPasswordManagement” in the source configuration and set the value true. It worked.

1 Like

Hello!
How can I update that value in the source configuration? @swapnasarit