Hello everyone. I have a problem with the password reset. I have passthrough configured with Active Directory. The login works correctly, but when I want to do a password reset I receive the message: We couldn’t process your request. Contact your administrator. And the URL shows: https://tenant…

Hey @gsierra ! welcome to the Dev. Comunitty. First things first, is the user configured on Iqservice/Source have the correct access to change the password? Is only with specific user? is the access limited by the OU? On the Iqservice side, enable the debug with IQservice.exe -l 3 and try to res…

Hello @ipobeidi The problem is that the option to enter a new password in the interface does not even appear to send the request to IQService. After entering the code that Sailpoint sends to the email for the reset, a message appears saying that it could not be processed. It should be noted that t…

Can you help me please? @colin_mckibben

hey @gsierra sorry for my late response! Is the application setup for passwordChange on the request center?

@gsierra were you able to resolve it?

Yes! It’s a bug apparently. This post helped me solve it: [image] Issue with IdentityNow Password Manager Bugs @colin_mckibben - This definitely seems like a bug. Please DM me if you would like our related support case number. After making the change using the cc api we …

Password reset not working

SailPoint Human Fabric (SHF) SHF Discussion and Questions

gsierra (Gimena Sierra) May 17, 2024, 1:03pm 8

Yes! It’s a bug apparently.
This post helped me solve it:

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Password reset not working

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