IQService Upgrade Issue Post IIQ 8.5P1 Migration

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hi Everyone,

We recently upgraded IdentityIQ from 8.4P2 to 8.5P1, and we are now attempting to upgrade IQService as well.

While following the IQService upgrade steps, we are encountering the following error:

RPCRequest: Errors returned from IQService. Client Authentication Failed: Please validate your credentials and IQService configuration.

Has anyone faced this issue before?

Also, I have one more question: if we are using IdentityIQ 8.5P1 (latest version), is it acceptable to run it with an older version of IQService?

2

@bhoyars_1 For your second question, version should match including patch.

3

hi @bhoyars_1

From the error it looks For the “Client Authentication Failed” error, I would check:

  • The IQService service account username/password configured in IIQ matches exactly what IQService is running with

  • Password was updated on the server but not updated in IIQ

Regarding version compatibility:
While IIQ may work temporarily with an older IQService, it is not recommended. Best practice is to run a matching (or supported) IQService version for IIQ 8.5P1, as API and security changes can cause exactly these types of errors.

4

Hi @bhoyars_1 , regarding IQSservice version, it is recommended that IQService version should match IIQ version

5

Thanks everyone for your responses. The authentication issue has been resolved after registering the account using the command:

IQService.exe -a <Domain User/s>