Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

Identityiq 8.4p3

Share all details about your problem, including any error messages you may have received.

Test connection is successful without IQService configuration.
Getting the below client authentication error with iqservice configuration.
Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect

I have already registered the iqservice user. I’m using the same username for iqservice and Forest/domain configuration.

2

Hi @Harikrishna_06

Try changing the password of the admin user that you have registered. Use the new password in the app configuration and try.

Let me know if it works or not.

Thanks

Manish Singh

3

Hi, Harikrishna.

Additionally, please try to enable trace log from IQService side to check if any other good information about the error is presented.

Also, try using username like this at IQService config: DOMAIN\username

Hope it helps.

4

Please refer below troubleshooting document:

The user’s password must be changed before signing in.

The possibility could be that the password has expired for IQService User.

Resolution: Change the password for IQService User at next logon.

Please check below thread recommendations:

Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect

IQService Troubleshooting

Client Authentication

Error: Errors returned from IQService. No such user registered with IQService

Resolution : Perform the following based on the following respective scenarios:

  • If the IQService User is not registered, then ensure that you have registered IQService User on IQService computer using the following command:

IQService -a username

  • If the IQService User is registered, then ensure that the user has provided correct IQService User or Password and the Username registered in IQService and Application UI are in the same format.

Error: Errors returned from IQService. Client authentication failed with error - The user’s password must be changed before signing in

The possibility could be that the password has expired for IQService User.

Resolution : Change the password for IQService User at next logon.

Error: Errors returned from IQService. Client authentication failed with error - The user’s account has expired

Resolution : Change the password for IQService User.

Error: Errors returned from IQService. Client authentication failed with error - The referenced account is currently locked out and may not be logged on to

Resolution : Ensure that IQService user is not locked.

Error: Errors returned from IQService. Client authentication failed with error - This user can’t sign in because this account is currently disabled

Resolution : Ensure that IQService User is not locked.

Error: Errors returned from IQService. Client authentication failed with error - Your account has time restrictions that keep you from signing in right now

This error message appears when IQService User has enabled logon hours and the user is trying to perform operation beyond the defined logon hours.

Resolution : Ensure that the logon hours are correctly configured.

5

Hi @kevisoliveira ,

I am passing user with domain name but got same exception and also sometimes it is connecting and some times it throws above error

6

Hi @msingh900 ,

We recently changed the password. But no luck

7

Can you de-register the user in your iq service , and try to register with the same user.

once done, restart the iq service.

8

Hi @naveenkumar3,

We did that but no luck

9

Is there any other approach? But some times test connection is working fine but for other AD source it is not connecting but discover domain is successfully find