In IIQ 8.4, global comments added to approval work items are not appearing in the access request comments; only the approval item comments are being displayed

IdentityIQ (IIQ) IIQ Discussion and Questions
1

In IIQ 8.4, global comments added to approval work items are not appearing in the access request comments; only the approval item comments are being displayed.

Is this the expected out-of-the-box behavior? If not, is there a solution to display global approval work item comments within the access request?

2

Hi @snhvi,

Yes, this is the expected out-of-the-box behavior in IIQ 8.4 global comments added to approval work items are not automatically shown in the access request comments. To display them, you would need to customize the approval workflow to copy those comments into the access request object manually.

3

@snhvi the other option, You’ll need to modify the Access Request Details page (typically a XHTML page depending on your deployment) and possibly the backing beans or custom UI components.

Let me know if you want to try this option. in this case you don’t need to change the workflow.

4

Hi @pravin_ranjan and @SaidurgaMallela,

Thank you for your response.

I would like to explore both options: workflow changes and custom UI changes. Could you please let me know which artifacts need to be updated and what specific changes that should be made?